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FAQs
What if I need to reschedule or cancel my appointment?
No problem! If you reschedule or cancel within 24 hours before the appointment, there is no charge. If you have to reschedule or cancel within 24 hours of your appointment, there is a $100 fee. Aerial and twilight shoots are not required to give 24-hour notice if due to weather conditions.
If you need to make changes to your appointment, use the online scheduling platform, or call or text 415-515-1911 or email stephen@radiantphotovideo.com as soon as possible.
What is your turnaround time?
Next day by noon is our standard turnaround for most services. We do our best to deliver videos as fast as possible, and our standard turnaround is 2-3 business days, but we can rush delivery when requested. We also offer 5% off your total shoot if you can wait 48 hours for delivery of assets. That gives our hard working editors a little extra breathing room.
What if the weather is overcast during the shoot?
It’s always sunny at Radiant! Sky replacement for photographs is one option for dreary skies and is free of charge; however, this is not possible for video. Another option is we can still shoot the interior and come back at a later date for facade/views for a nominal charge. We recommend aerial photography, and aerial video be rescheduled at no charge.
Can I share these images with my stager, contractor, designer, architect, etc.?
Basically no. Radiant Photo Video holds the copyright and licenses the products to you to use for marketing purposes. You can use the photos and videos to promote, market, and sell the property that was photographed, however, you cannot use the photos and videos for any other purposes.
If someone asks you about your rights to the products, you need to refer them to us. If we allow others to use our products, an additional licensing fee may be necessary.
How can I prepare the home for the shoot?
The home will be shot “as is,” meaning we will not be making any significant changes to the way it appears and the better looking the home is, the better it will photograph. If we can make a minor move (move flowers, fix outdoor pillows, etc.) to create a more powerful image, we certainly would but should not be counted on. We also have a cool PDF available here.
What if the property is not ready at the appointment time or the photographer can’t access the property?
We expect the property to be photo-ready at the time of your appointment. If we must wait longer than 15 minutes to be prepared, or to be let into the property, a $25 fee applies. If we must wait 30 minutes or more the shoot is entirely canceled and a $100 fee will be assessed.
more questions? Contact us.
